WiFi Support - Portal WiFi Support

WiFi Support | Portal WiFi Support: With just a few simple steps You can install your new Shaw advanced Wi-Fi modem everything you need is included in the box. Your modem, Coax cable, Ethernet cable and a power cord. To ensure optimal Wi-Fi coverage the best place in your home for your modem is in a central location above ground level You should also avoid placing it near TVs or appliances if you can.

Now, let's get started

WiFi Support | Portal WiFi Support

Step:1

Take the coax cable provided with your modem and attach one end to the wall outlet And the other end to this port on the back of your modem Make sure that the cable connection is finger tight into the wall and the modem.

Step:2

It's time to power up your new modem Plug the included power cord into the wall outlet, and then plug the other end into the slot marked power.

Step:3

Activating your modem if you received your new modem in the mail the LED light at the top corner of your modem will remain yellow Indicating the modem is inactive until you contact us. You can chat with us online at shaw dot cust help calm or give us a call at 1-844-574-7429 to activate it.

If you purchased your modem at one of the retail locations the LED light on the modem will go through the following light sequence change from yellow-green red then solid white Then alternate between green and yellow Once the modem light is alternating between green and yellow. You can move on to the next step.

Step:4

Connecting to the internet. On the bottom of your modem You'll see a label with all the information you need to connect to the internet Make note of the network name or SSID and the password Access the Wi-Fi settings on your internet-enabled device select your network name or SSID and enter the password Then open an internet browser and go to any website You will be automatically redirected to a network setup page where you can customize your network name and password Note if you are not automatically redirected type 10.0.0.1 in your Web browser address bar to get to the network setup page.

Step:5

Your new Shaw modem has built-in Wi-Fi, but if you're connecting your computer directly to the modem You'll use the Ethernet cable provided plug the ethernet cable into the Ethernet cable out jack Then plug the other end into the computer port labeled Ethernet in.

Step:6

The final step is to reboot your modem Once the lights on the modem stop alternating between green and yellow wait for the light to turn white and remain white for 60 seconds Then unplug the power for 10 seconds and plug it back in The power cycle will ensure that the latest updates take effect right away and when the modem LED light is solid white. You're ready to go,